Terms and Conditions

Free Shipping

Gujranwala Jewellers provides free delivery/shipping on all items within India.

Transit Insurance

  • All goods will be fully insured by the company until they reach your doorstep, so your purchase is 100% safe.
  • 14 day money back policy*
  • 100% Refund
  • Our 14-day Money Back Policy gives you time to make sure your purchase is perfect.
  • Once the product is returned under our 14 Day Money Back policy, it would be checked for any tamper by the Quality control department (QC).
  • The product will be acceptable in perfect condition with all the tags and protective material intact. Any product returned with any kind of wear and tear or with tampered tag will not be covered under this policy.

Free Returns

  • The company has a return facility for exchanges, or refunds for all products within the 14-day money back policy.
  • The product once received and after the QC measures, your refund or new item will be processed shortly. Any product returned with any kind of wear and tear or with tampered tag will not be covered under this policy.

Lifetime Exchange & Buy-Back Policy:

  • We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from us, within India. The product can be returned for buy- back or exchange on the basis of its current market value.
  • The value of the exchanged product after deductions will be credited to your name with us. This remains valid can be used to purchase anything from our store
  • If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
  • Jewellery returned shall go through the Quality control procedure in order to process the credit /refund as per the mentioned categories.

 

Category

Exchange Value

Buy Back Value

Diamond and Gemstone Jewellery

90% of the value of jewellery (before tax amount shown in invoice)

85% of the value of jewellery (before tax amount shown in invoice)

Hallmarked Gold Jewellery

100% of net gold value at current market rate

100% of net gold value at current market rate

Kundan/Polki Jewellery

80% of the value of jewellery (before tax amount shown in invoice)

75% of the value of jewellery (before tax amount shown in invoice)

 

Customer Care

  • In case you need any help or have any queries/suggestions/feedback
  • We can be reached at Gujranwalajewellers2@gmail.com or at +919650420085 between 11 am 8 pm, Tuesday to Sunday.
  • Our registered office address is:
  • Gujranwala Jewellers, E-31 South Extension Part-2, New Delhi, 110049